Non-MSA Customers
Kaspersky Concern - Bit Defender Link
We understand you may have concerns about Kaspersky. While we have no reason to believe the Russians have any motivation to use Kaspersky to hack the computers of private individuals, if you feel more comfortable switching to another product, we ...
Customer is Demanding on End User support but is not a help desk customer
I scheduled your appointment for today as a courtesy; however, I'd like to remind you that this accommodation is an exception. Generally, we can’t accommodate end user support on such short notice. Your current RMM agreement does not guarantee a ...
Data Transfer Time Estimate Verbiage
It's difficult to estimate how long the transfer will take since we don't know how much data you have. However, if your backup is up to date we should be able to do it remotely. Although, there is no guarantee that the external drive won't fail.
New Residential Customer Email Verbiage
New Residential Customer Email Verbiage Hi ----, Thanks for your message. Our hourly rate is $--- with a one-hour minimum for onsite visits. Please let me know if you have any questions or would like to schedule an appointment. ----- You could add ...