Customer Communication When Sending More Than One Tech on an Hourly Job

Customer Communication When Sending More Than One Tech on an Hourly Job

When we send two techs to a job that’s hourly (not flat rate), make it clear to customer that they will be billed hourly for both techs.
(You should also add parenthetically that it is more efficient to have to techs working together and will therefore probably work out to a total of fewer person hours.)

    • Related Articles

    • Sending invoices to more than one Recipient

      In the email field of the customer's profile, you can add more than one info by separating the email addresses with a comma. There must be no space between the addresses! You can also do this on a per-invoice basis in the invoice itself.  If you ...
    • How To: Faxing (Sending and Receiving)

      How to Send a Fax Via Email Using RC You can send a fax from the desktop app. Click the icon at the bottom of the app: You can send a fax from the Ring Central soft phone app on your smart phone or from the desktop app. How to Receive a Fax Using RC ...
    • New Prospect and Client Intake Instructions (New Customer)

      This procedure applies to inactive customers in AT as well as to customers that have not opened a ticket or been billed by us in at least one year. They are to be treated as new customers. The only difference is that instead of creating the account ...
    • Client Communication Guidelines

      General Respond to client emails promptly Update clients regularly on the progress of their ticket When available, use specific language when sending emails to clients Document if client doesn't call in for their appointment and set the ticket status ...
    • Customer Reports Workflow

      Workflow On the first of the month we have scheduled all Datto RMM reports to send with "Scheduled RMM Report: " followed by Autotask/Datto Company Name in subject. Recipient: Info@nygeekgirls.com . A PowerAutomate rule (RMMREPORTFIX1) processes the ...