Alerts and Notifications to Autotask Ticketing

Alerts and Notifications to Autotask Ticketing

THIS HAS BEEN DISABLED BECAUSE IF SGN SERVER IS DOWN, WE WILL RECEIVE A SERVER OFFLINE ALERT FROM DATTO RMM. 

For "SGN server down" issues, Todyl sends alerts to todyl@nygeekgirls.com. 

Think Automation parses them and sends a ticket creation XML request to Autotask using Autotask addticket@autotask.net inbox. 

For other types of Todyl alerts and notifications, Todyl uses the API to create tickets directly in Autotask . 


We use the notifications and ALERTS inbox:

  1. Forwards to Autotask for Meraki alerts (except JRA and Talker) 
  2. ​

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