Scheduling Internal Work Using TimeZest
For internal work (Scheduled Maintenance / Background Work queue). use one of the TimeZest appointment types prefaced with the word [INTERNAL] in brackets at the beginning of the name. The customer will not receive an appointment confirmation or reminder. They are internal only.
If you try to send a scheduling link to the
customer, it will not get sent. The only way to schedule one of these
appointments is to copy the scheduling URL and use it to schedule the appt.
You will still need to manually set the ticket queue.
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