Mission Control Billing and Invoice Reconciliation

Mission Control Billing and Invoice Reconciliation

Technical work has a .5 hour minimum per ticket. (This is how they bill us. It's not customer-facing.)

Other work (contacting us, dispatch fee) is in addition and does not have a minimum. 

Technical time entries are rounded up to the nearest .25 hour. 

For billing issues, contact Orjeta: Mission Control Accounting Department accounting@missioncontrolnoc.com . 


Draft of Reconciliation Procedures: 

MC charges us for 6 prepaid hours per month ($630). If the invoice is no more than $630, nothing needs to be checked. If the invoice is more than that, the following must be checked.

  1. In Autotask, go to Posted Billing Item Search(Un-post) and choose the correct post and worked date range.
  2. Search for each MSP ticket number in Posted Billing Item Search (Un-post) .
  3. Confirm amounts. Check each off on invoice. Take notes on the ones that are wrong (there are always errors in their favor)
  4. Next, add up the total billable time from the time entries. (Helpful to use a spreadsheet.) Confirm it adds up to the amount on the invoice.
  5. Send an email to Orjeta with details of any and all concerns.

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