Deactivating Configuration Items

Deactivating Configuration Items


Deactivating RMM Configuration Items

RMM Configuration Items should always be removed via the RMM portal. This will cause them to automatically be deactivated in Autotask. 

Once they are deactivated in AT, Roberta receives an alert in Slack and will sync the item one last time from Hudu so it deactivates.

Warning
Do not manually deactivate configuration items (called "configurations") in Hudu. This is done via Sync.

Deactivating Non-RMM Configuration Items

Non-RMM Config items should always be deactivated in Autotask. 


Warning

Do NOT manually deactivate configuration items (called "configurations") in Hudu. This is done via the Sync.

Info
If a configuration item has been deactivated in Autotask, it will become archived in Hudu at the next sync. (Items that can't be deactivated in AT (such as passwords) should always be archived if no longer valid or in use.) 

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