THIS HAS BEEN DISABLED BECAUSE IF SGN SERVER IS DOWN, WE WILL RECEIVE A SERVER OFFLINE ALERT FROM DATTO RMM. For "SGN server down" issues, Todyl sends alerts to todyl@nygeekgirls.com. Think Automation parses them and sends a ticket creation XML ...
By default, emails sent to support@geekgirlsit.com are redirected to the AT mailbox called support.NYGG.LOCAL@email.autotask.net . The category is set to User Issue internal (RMM cust). This category sets the office admin as the Primary Resource. ...
Anyone with an internal email account can send a ticket from the nygeekgirls.com email to NEWTICKET@geekgirlsIT.com: The ticket subject must include the tech's first name (or in the case of a temporary employee, the employee's user name; e.g., ...
How to change ticket status to "Complete" and Send a Note to Ticket Contact(s) Via a Single Email Message To change a ticket status to Complete, simply reply to the ticket notification email (making sure it goes to the support email address) and ...