Ticket Editing and Creation Automations
Alerts and Notifications to Autotask Ticketing
THIS HAS BEEN DISABLED BECAUSE IF SGN SERVER IS DOWN, WE WILL RECEIVE A SERVER OFFLINE ALERT FROM DATTO RMM. For "SGN server down" issues, Todyl sends alerts to todyl@nygeekgirls.com. Think Automation parses them and sends a ticket creation XML ...
Emailing to Create Tickets and Ticket Notes in Autotask
By default, emails sent to support@geekgirlsit.com are redirected to the AT mailbox called support.NYGG.LOCAL@email.autotask.net . The category is set to User Issue internal (RMM cust). This category sets the office admin as the Primary Resource. ...
Send a "to do" ticket assigned to a specific tech to AutoTask via email
Anyone with an internal email account can send a ticket from the nygeekgirls.com email to NEWTICKET@geekgirlsIT.com: The ticket subject must include the tech's first name (or in the case of a temporary employee, the employee's user name; e.g., ...
How to change ticket Statuses (and Send a Note to Ticket Contact(s)) From Your Email
The information in parentheses on the mechanics of these features is for documentation/troubleshooting only. You don't need to understand how the features work to use them. (These automations are configured via a support@ email redirection in OWA ...