Quickbooks - Autotask Integration
Mapping Quickbooks items to Autotask Products and Services
Mapping Work (Consulting and Labor, both hourly and flat rate)
Admin>FINANCE, ACCOUNTING, & INVOICING>Billing Codes>Work Types
AT Work Types should match QB Items. (Otherwise AT creates the item in QB.) Use Tilde in place of colon.
Mapping Services
Admin>PRODUCTS, SERVICES, & INVENTORY>Services
Sync from Autotask to Quickbooks
To sync items from AT to QB, use the QB web connector: File>App Management>update web services. Once the app is open , check the box for the correct integration and click "update selected."
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