Monthly customers are invoiced on the 15th of the month for the next month's services. Payment is due 15 days after the invoice date.
There are a couple of exceptions:
Exceptions
Talker Inc billed on the first of the month for the following month's services. Payment is due 30 days after the invoice date. We charge their bank account on file five days after invoicing.
A couple of customers are on a quarterly AutoTask contract. The Autotask invoices automatically come up every three months when invoices are viewed in AutoTask, so no special action is required. These include Osteopathy Without Borders and Flag Communications.
Invoice Creation
Invoices are synced from Autotask to Quickbooks Online via the AT integration. Log into the integration at:
Once in QB, for customers who have requested a card payment option, we manually add a 3% fee before sending the invoice. There is a "service" in Quickbooks calls Credit Card. We just add the invoice total under rate. It is multiplied by .03.
Follow-up with clients on open invoices.
Automatic follow-up takes place three times
After 30 days overdue, interest is added to the invoice.
If still no payment, office admin calls customer.
Payments
Customers can pay by check or ACH via Quickbooks Payments. If they want to pay with credit or debit card, they can request it. When we enable cc or debit card payments, we add a 3% fee to the invoice before re-sending it. (Customer is notified of this in the invoice emails, but customer should also be advised/reminded of the fee at time the request is granted.)
A few customers use third-party payment systems, so payments may show up in the Secondary Checking account (-1483) without further notification.
LPP Fusion uses Bill.com. Sometimes Bill.com sends a check and sometimes they use Direct Deposit via bill.com. Unlike other customers, LPP's deposit goes into the main checking account (9438).
Kinetic Communities Consulting uses Gusto with Direct Deposit to secondary checking as of 6/2024.
Girls Inc of NYC occasionally pays via Direct Deposit to secondary checking.
No other customer or bill payment service should be given DD access to the Main Checking account.
AutoPay
For customers who have agreed to "auto-pay," we manually charge the card or checking account on file five days after the invoice is issued. Once we charge the card, we immediately send a payment receipt via QuickBooks.
Events that Will Trigger the Workflow Rule You can select one or multiple events, but Autotask PSA will treat your selections as this OR that (... when a ticket is created OR when a ticket is edited...) rather than this AND that. Workflow rules are ...
Workflow On the first of the month we have scheduled all Datto RMM reports to send with "Scheduled RMM Report: " followed by Autotask/Datto Company Name in subject. Recipient: Info@nygeekgirls.com . A PowerAutomate rule (RMMREPORTFIX1) processes the ...
Unfortunately, the default limitations on screen sharing are a basic part of Macs' security. The program needs to be run before the permissions can be enabled. So it would not be realistic for us to run each program and set up permissions for all the ...
In case of emergency, if Roberta becomes incapacitated, etc. Roberta's Keeper Securitry master password is located in the blue safe in the console in the front alcove on the first floor of the 666 Chestnut Ave house. Billy has the key to the safe. ...
When RMM creates a ticket for a workstation with a disk issue (sub-issue = "Possible Disk Corruption"), workflow rule NYGG0018 fires. It assigns ticket to "TODO: General Tech Technician Queue" and adds checklist "Disk Corruption Checklist " to ...