How to Add or Edit a Rule in the Mission Control Lift-Off Portal
We can include rules in Mission Control to indicate which users should be served within a specific company.
To add or edit a rule, log into the Mission Control Lift-Off portal and go to Rules Manager, on the left hand side.
- To create a new rule, click the Add Rule box; OR
- To edit an existing rule, click the pencil icon next to the rule.
We have a rule configured for our customer Connection, The so that only users who are RMM workstation users can request help desk support. To include a user in help desk support, edit the rule and search for their name under the Specific Contacts dropdown and put a check in the box next to the user's name.
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