How to add Knowledge Base article to AutoTask

How to add Knowledge Base article to AutoTask



If you come across a useful fix, you can add it to the AT knowledge base easily from the ticket:


When you enter a relevant ticket time entry or note, check the box that says “add to resolution”. 


When you’re done with the ticket, click the Knowledge Base link at the top of the ticket and then click “New Knowledge Base Article”.


Try to put it in a category that already exists, or ask Roberta to create a new one if necessary. 


You can edit the article or title as needed. 





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