General Info on How MC Works with AutoTask
- Checklists get sent over but checked items on their side will not show as checked on our end.
- Attachments don't get sent over. They need to know about it so they can look at the ticket on our end.
- Will see notes but it will not indicate to whom it was sent.
We should not be charged for the Mission Control user in Autotask. AT has an arrangement with MC regarding this.
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