Senior IT Specialist Responsibilities draft)

Senior IT Specialist Responsibilities draft)

Job title (for purposes of signature and business cards): Senior IT Specialist 


Keep internally used software updated including: 

ScreenConnect

Manage IT specialists:
Participate in annual evaluations via submitted form and video conference (needs details) 

Document any changes made by self in customer infrastructure including:
  1. password changes
  2. new hardware
  3. new users and user accounts
  4. changes in or additions to network
  5. new software licenses and LOB programs
  6. other changes as needed


Configure server and workstations for order quotes

Evaluate and learn new technologies to provide the latest and best service offerings to our customers.

Research and implement new technology products and tools for both internal use and our customers.

Take a role in improving workflows, documentation and processes, 

Continuosly look for ways to improve cyber security policies. 

Set up, troubleshoot and monitor workstations, servers and network equipment. 
Receive escalation for end-user support. 
Onsite assessments.



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