What are Recurring Tickets? We use recurring tickets for scheduled maintenance that must be done on a recurring basis. The recurrence instances of each master ticket have a number appended. For example, if the master ticket is T20190528.0050, then ...
Queue: Autotask allows for multiple “ticket boards” called queues. We primarily use the queue called Remote Support. Tickets created for the future (such as future anti-virus renewals or recurring work) are to be added to the queue called Deferred. ...
Anyone with an internal email account can send a ticket from the nygeekgirls.com email to NEWTICKET@geekgirlsIT.com: The ticket subject must include the tech's first name (or in the case of a temporary employee, the employee's user name; e.g., ...
Here is some general info about Autotask Notes. (You must be logged into Autotask to view the article.) Notes are one type of form template in Autotask. Here are some of the more common ones we use. Not all note templates are available in all ticket ...
Go to the hamburger menu (three dashes in the top left hand corner) of your Autotask Dashboard. Select the Admin menu from the dropdown. You should see a section under the "Features & Settings" tab called "Accounts & Contacts" Under the "Utilities" ...