Actioning incoming tickets for Todyl EDR and SIEM

Actioning incoming tickets for Todyl EDR and SIEM

 

High-priority Todyl EDR/ SIEM tickets go to the general technician queue. Please address them as promptly as possible.

 Low- and medium-priority will auto-close for logging purposes only.

 Critical-priority tickets will generate an alert in Slack that should be addressed immediately.

 


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