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Microsoft Bookings - How to Schedule an Internal Meeting
In order you to book with more than one team member at a time, as well as automatically add appointments to all attendees’ calendar, including your own, use this link for MS Bookings. It’s the Bookings app from within your M365 web dashboard. You’ll ...Approving Workflows in the Isolved Portal
Employee Admin Tools > Employee Administration > Pending Workflow Click on the pencil icon Click the radio button next to approve > Click Process.Associate IT Specialist Responsibilities and Expectations
Job title (for purposes of signature and business cards): Associate IT Specialist The Associate IT Specialist position has two primary components. The first component is work that the tech is responsible for getting done without that work explicitly ...Intermedia Elevate Monthly Invoicing
Currently the only customer on Intermedia VoIP services is Jane Rotrosen agency. Intermedia generates an invoice on the 13th of the month. Log into Intermedia portal>Billing>Billing Documents. Click the Explanation of Charges tab. You should see a ...Microsoft Licensing - Miscellaneous Requirements and Details
Project and Planner Licenses Microsoft Planner and Project Plan 3 includes Planner Plan 1. Virtual Machine Requirements Microsoft Business Premium bundles Windows 11 Enterprise, Intune, and Entra ID P1, which are all required for Microsoft Virtual ...
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Unsupported Products and Services
Rabbit Hole Products Products we won’t agree to work on, unless it is to assist client in switching to a better product. Earthlink email service or software Mac Mail app (workstation application; we will provide limited support for the iPhone app) ...Questions Prospective Customers Ask and How to Respond
If customer asks where we're located: It's ok to say our headquarters is in Teaneck, but our technicians travel within Manhattan / North Jersey / parts of Westchester and Rockland counties. If customer asks if they can visit us: We do not have a ...How to Handle a Customer Missing or Calling in Late for a Remote Appointment
If the user doesn't call within ten minutes of the appointment time, Tech should set ticket status NO-SHOW: remote customer. (A workflow rule will fire causing an email to be sent to the ticket contact informing them they missed the appointment.) If ...Approved products
Supported Products Email Outlook Backup apps for RMM clients NYGG Backup Service Axcient QuickBooks Last three years only QB OnlineAuthorization and Payment Policies and Instructions
Only administrative personnel should ever discuss billing-, pricing- or payment-related with customers. Getting Credit Card Authorization Without Actually Billing the Customer After getting written permission, to get cc authorization without actually ...